We Love Plants will be the Data Controller of any personal data that you supply, either via the We Love Plants website or via direct contact. This means that they will make the decisions on how your data is used and for what reasons.

Why do we need your data?
• To provide further information on services we provide
• To contact you regarding services you have procured or are negotiating to procure

We Love Plants’ legal basis for collecting this data is:
• You consent to providing it to us
• We Love Plants need to use this to enter into a contract with you or maintain an existing one

What types of personal data will We Love Plants use?
• Name
• Address
• Contact telephone number and email address

Third Party Companies

To facilitate the delivery of our services to you, we use third-party companies who provide software and/or services. These third-party companies act as data processors under GDPR and are listed below.

When someone visits www.we-love-plants.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as BT), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.

This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies

We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

You can chose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites.

Mailing Lists

As part of the registration process via our sign up forms for our monthly e-newsletters and general updates, we collect personal information.

We use that information for many reasons: to tell you about stuff you’ve asked us to tell you about – new products, events and offers; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Campaign Monitor, to deliver our newsletter and general emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Campaign Monitors privacy notice. You can unsubscribe to our mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

How long will We Love Plants keep my data for?

Name, address, phone number, email, details of order, & transaction details will be retained for a minimum period of 6 years after you stop being a customer.

We may also retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject.

What rights do I have regarding my personal data that We Love Plants holds?
• You have the right to be informed on how we use your data
• You have the right of access to your data
• You have the right to correct data if it is wrong
• You have the right to ask for your data to be deleted
• You have the right to restrict use of the data we hold
• You have the right to data portability
• You have the right to object to We Love Plants using your data
• You have rights in relation to the use of your data for automated decision making/profiling.

Are there any consequences of not providing the requested data?
We Love Plants may not be able to contact you regarding services you are interested in.

Will there be any automated decision making using my data?
No

Who can I contact if I have concerns about the use of my personal data?
Please contact We Love Plants on info@we-love-plants.co.uk